FAQs

 Do you ship outside of Canada?

Yes, we currently ship within Canada and to the United States.

Can I return or exchange the item I purchased?

All items are final sale.  We do not accept returns or exchanges of purchased items.  However, if you have any concerns or questions about your order, please contact us at arbourglencreations@gmail.com. 

When can I expect my order?

All items, with the exception of the linen throws, are ready to ship. 

The current time turn around time from ordering to shipping notifications is 2-4 business days.  Shipping time is additional.

Linen throws are made to order.  Please allow three days for me to make this for you.  It will then be shipped to you.  If you need it sooner than that please contact me.  Often I am able to make one within one day, depending on what other orders need completion.  

Is it possible to pick up my item(s) instead of having them shipped?

It sure is!  Just choose the local pick up option when you are checking out and we can arrange a pick up time for you.

Do you really donate all your profits?

Yes!  We really donate all our profits to organizations that help people who live in poverty. 

Which organizations do you support?

We want to support organizations that are already in place and have programs that help people who are living in poverty.  As such, some of the organizations we have donated to are Out of the Heat Niagara, Isaiah Projects, and Kids Need Homes (building home for children living on the streets in Philippines).  This year we hope to add Silverspire Church to this list to help support their Shower Program.